We look at the issue.
Then work through it.

The seller is out of stock or changes the price

We ask whether you want to continue. We do not approve a higher price for you automatically. If you decline, unused funds are returned. Any costs that have already been incurred are explained.

The seller sends the wrong item, too few items or visible damage

We document what we find and coordinate with the seller. We share the available options before proceeding. Seller eligibility, deadlines, domestic return costs and recoverable amounts depend on the circumstances and seller rules. We do not promise every seller will accept every return.

You change your mind after purchasing

Tell us as soon as possible. Cancellation or return depends on the seller’s policy and whether it can still be arranged. Actual expenses already incurred and not recoverable are not guaranteed to be refunded. We explain the proposed costs before taking a paid return step.

You submitted the wrong link, size or quantity

Please review your quote before approval. If your instructions were wrong, the actual resulting correction, return or replacement costs are yours. We help assess the available solution.

We made the ordering error

If we did not follow the accepted order details, we correct our mistake and cover reasonable direct correction costs. Your approval of arrival photos does not remove our responsibility for our own error.

An optional service was missed or unusable

We redo our own missed work or unusable photos without charging again. A second round with new instructions is a separate service. Tell us before dispatch where possible so the item can still be checked.

A problem appears after international dispatch

Contact us promptly with the order reference, packaging photos and details of the issue. We review the evidence and explain the available next steps. International return costs, seller deadlines and the transport terms may affect what is practical. A basic visible check cannot reveal every hidden defect.

Refund records

We confirm the amount, any explained deductions and the available refund method in writing. Timing depends on the seller or payment provider where their processing is involved; we do not promise an unsupported fixed turnaround. Rights that cannot be excluded under applicable law are unaffected.