Questions, answered.

China Cart Desk is an independent China buying service for overseas shoppers and small businesses who already have Taobao or Pinduoduo product links. We help with purchasing, basic visible checks, arrival photos, consolidation and parcel coordination.

Our current service starts with products you have already found. Send Taobao or Pinduoduo links; we can confirm missing options and quantities with you before preparing a purchase quote. Product sourcing is not part of the current offer.

Yes. Individuals and small businesses use the same inquiry form. Add products individually or upload a CSV/XLSX shopping list when secure uploads are available. Quantities, categories and seller conditions are reviewed individually; submitting a list is not a guarantee that every order can be accepted. If uploading is unavailable, mention your list and we can arrange a private way to receive it.

You can start an inquiry with your destination country. We check feasibility for the actual products and may ask for your postcode during review. We do not promise worldwide coverage or a fixed delivery time.

No buying fee or minimum buying fee applies to accepted regular in-stock items. Products, domestic delivery, international shipping, packing materials, parcel service and approved extras still cost money. Your quote separates these charges.

We earn from the separately stated parcel service / handling charge and approved optional services. These support the work behind your order, including purchasing, receiving, checking, communication, payment processing and support. International shipping is shown separately. A zero buying fee does not mean a zero-cost order.

Your purchase quote confirms the items, options, quantities, available stock, currency, reference exchange rate and known costs. It also identifies any estimated or pending parcel costs, the basis of the parcel service charge, and your free-storage end date. Agree a budget and discuss feasible options before purchasing. The first payment is not a promise of a final delivered total.

The final parcel’s contents, packing, weight, dimensions and destination affect the available arrangement and cost. Before purchasing, we distinguish confirmed amounts from estimates and pending costs. An unpriced line is not free. Your parcel service / handling charge, materials and international shipping are shown separately when the parcel quote is ready.

Tell us before approving dispatch so we can discuss available options. Discussing your budget before purchasing helps clarify what may be feasible, but does not guarantee a fixed final total. If you request a return, we coordinate under the seller’s applicable policy. Returns, full refunds and free return delivery are not guaranteed, and costs already incurred may be unrecoverable. See our returns and issue policy.

There are two stages. Before purchasing, you pay for products, domestic delivery and necessary costs known at that point. After arrival checks, you pay the agreed parcel service, materials, optional services and international shipping before dispatch. Quote inquiries are open. Online checkout is not yet available; payment arrangements must be confirmed before any purchase. Submitting the inquiry takes no payment.

USD, CAD, EUR and GBP. Each quote states its RMB reference exchange rate and is valid for 48 hours. Prices, availability and the exchange rate are rechecked after expiry. A paid quote does not switch currencies.

Compare the same products, quantities, destination, exchange rate, payment costs, parcel assumptions and service scope. A zero buying fee alone does not tell you the full order cost. We do not guarantee the lowest total price.

We check accessible quantity, style and color, size labels and visible condition. Each seller parcel gets one overall arrival photo. Evidence photos of obvious issues we find are also included. These are not authenticity, material, safety or full function checks.

Yes, accepted items from different sellers can be brought together. Ordinary consolidation has no additional labor charge. Materials and any agreed special packing are listed in the parcel quote.

The free-storage end date is stated in your quote. There is no single fixed period promised for every order. We notify you before the agreed deadline; extensions, return or disposal arrangements must be explained and accepted beforehand.

We document obvious issues and coordinate with the seller. If we made the ordering error, we correct it and cover reasonable direct correction costs. Seller returns, buyer changes and unrecoverable expenses depend on the circumstances and the seller’s policy. See the returns and issue policy for detail.

No. Photos and visible checks show accessible condition at a point in time. They do not certify authenticity, material composition, safety, durability or hidden defects. Your photo approval does not remove our responsibility for our own errors.

We reply personally by email within 2 business days. Save the private link shown after your inquiry to review quotes, available photos, updates and messages later. Email verification protects those details, but you do not need to request a code when submitting the inquiry. Keep your link private.

Yes. Our service preview has an illustrative check checklist, photo and measurement request templates, and a sample order-record structure. It contains no customer photos, actual measurements, paid order or testimonial. Real order photos are shared privately for the relevant order.