A FEW THINGS YOU MIGHT BE WONDERING

Good questions.
Straight answers.

The essentials of buying through China Cart Desk, from free checks to quotes and returns.

What is China Cart Desk?

China Cart Desk is an independent China buying service for overseas shoppers and small businesses who already have Taobao or Pinduoduo product links. We help with purchasing, basic visible checks, arrival photos, consolidation and parcel coordination.

Do you charge a buying fee?

No buying fee or minimum buying fee applies to accepted regular in-stock items. Products, domestic delivery, international shipping, packing materials, parcel service and approved extras still cost money. Your quote separates these charges.

What checks and photos are free?

We check accessible quantity, style and color, size labels and visible condition. Each seller parcel gets one overall arrival photo. Evidence photos of obvious issues we find are also included. These are not authenticity, material, safety or full function checks.

Can you buy from more than one seller?

Yes, accepted items from different sellers can be brought together. Ordinary consolidation has no additional labor charge. Materials and any agreed special packing are listed in the parcel quote.

Can you find products for me?

Our current service starts with products you have already found. Send Taobao or Pinduoduo links and exact options. Product sourcing is not part of the current offer.

Can small businesses use the service?

Yes. Individuals and small businesses use the same inquiry form. Quantities, categories and seller conditions are reviewed individually; submitting a list is not a guarantee that every order can be accepted. When secure uploads are available, business buyers can include a CSV or XLSX shopping list in the inquiry form. Otherwise, mention your list and we can arrange a private way to receive it.

Can you ship to the United States, Canada or Europe?

You can send an inquiry for these or other destinations. We check feasibility for your actual products and destination postcode. We do not promise worldwide coverage or a fixed delivery time.

When do I pay?

There are two stages. Before purchasing, you pay for products, domestic delivery and necessary costs known at that point. After arrival checks, you pay the agreed parcel service, materials, optional services and international shipping before dispatch. Payment instructions are provided with an accepted quote; submitting the inquiry takes no payment.

Which currencies can I choose?

USD, CAD, EUR and GBP. Each quote states its RMB reference exchange rate and is valid for 48 hours. Prices, availability and the exchange rate are rechecked after expiry. A paid quote does not switch currencies.

How long is free storage?

The free-storage end date is stated in your quote. There is no single fixed period promised for every order. We notify you before the agreed deadline; extensions, return or disposal arrangements must be explained and accepted beforehand.

What if my item is wrong or damaged?

We document obvious issues and coordinate with the seller. If we made the ordering error, we correct it and cover reasonable direct correction costs. Seller returns, buyer changes and unrecoverable expenses depend on the circumstances and the seller’s policy. See the returns and issue policy for detail.

Do photos guarantee that an item is authentic or defect-free?

No. Photos and visible checks show accessible condition at a point in time. They do not certify authenticity, material composition, safety, durability or hidden defects. Your photo approval does not remove our responsibility for our own errors.

How do I check my order?

Use the private order link shared for your inquiry. Email verification protects access to the details. Quotes, available photos, updates and messages stay together on that page. Keep your link private.

How do I compare your prices with another buying agent?

Compare the same products, quantities, destination, exchange rate, payment costs, parcel assumptions and service scope. A zero buying fee alone does not tell you the full order cost. We do not guarantee the lowest total price.

LET’S GET IT HERE

Still have a question?

Include it with your links, or get in touch before sending a shopping list.

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